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Customer Experience Executive

Burpple is putting together a customer experience team to further the Burpple mission of giving businesses a voice and create inspiring experiences for customers. The Customer Experience Manager will own and provide the right customer support to help customers and merchants enjoy even more.

What you’ll do

• Support the Customer Experience Manager in assessing and responding to all customer/user queries that come through our feedback channels
• Provide knowledgeable, friendly and eloquent assistance to merchants and members to solve customer service issues via phone, messaging, and email that is aligned to our tone of voice
• Resolve customer challenges by identifying and escalating issues to customer experience manager & leadership team appropriately
• Compose thoughtful and accurate messages or customize prepared responses to customer emails
• Gather and share feedback from our community of merchants and members
• Identify tool and product changes in collaboration with the specific teams
• Support launch and implementation of new Burpple products and services

What we’re looking for

• Singapore Citizen
• At least 1 year of experience in the field of customer support for consumer services
• Knowledge & experience in using Zendesk required
• Experience in the food & hospitality industry is a big plus  
• Outstanding communication skills especially in written form
• Passion for Burpple’s product, other consumer Internet and mobile products

How To Apply

Email us at [email protected] with the following:
• Cover letter telling us more about yourself and why you feel you’re suitable
• CV