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Customer Experience Manager

Burpple is putting together a business team to further the Burpple mission of giving businesses a voice and create inspiring experiences for customers. The Customer Experience Manager will own and provide the right customer support to help customers and merchants enjoy even more.

What you’ll do

• Own the entire customer experience process for customers and merchants
• Setting up and optimization of customer experience process between teams and based on business needs
• Provide knowledgeable, friendly and eloquent assistance to merchants and members to solve customer service issues via phone, messaging, and email that is aligned to our tone of voice
• Resolve customer challenges by identifying and escalating issues appropriately
• Compose thoughtful and accurate messages or customize prepared responses to customer emails
• Mediate situations between members and merchants
• Own special escalation cases from beginning to end
• Gather and share feedback from our community of merchants and members
• Identify tool and product changes in collaboration with the specific teams
• Support launch and implementation of new Burpple products and services
• Assist to build the team based on business needs

What we’re looking for

• At least 1-2 years experience in the field of customer support for consumer services
• Experience in the food & hospitality industry is a big plus  
• You’re sincerely interested in improving the food & hospitality industry
• Outstanding communication skills especially in written form
• Passion for Burpple’s product, other consumer Internet and mobile products

How To Apply

Email us at [email protected] with the following:
• Cover letter telling us more about yourself and why you feel you’re suitable
• CV
• Link to your interesting projects you think we should check out

This position is currently located in Singapore. Being able to work in Singapore at Burpple headquarters is a requirement. But if you're based around the region, please do drop us a note and we'll talk!