Thankfully @xingfutangsg exercised better customer service than I initially encountered and offered me a replacement drink for the disappointment i encountered the previous visit.
As can be seen, the drink definitely fared better in terms of aesthetics at least this time, and the brown sugar pearls were at least served warm. But overall the drink was simply too milky and creamy and the brown sugar taste lacking, though detectable.
Ultimately I still stand by my verdict (personal preference) that this isn't worth my $$ and time 😅