Initially, I was disappointed to see that the waffle wasn't made fresh upon order but reheated (first in a microwave then in an oven). So I steeled myself for a disappointment but surprise, surprise! It turned out to be really tasty with a nice light crunch. Quite a perfect accompaniment to the fabulous vanilla ice-cream (which by the way, is made fresh on the premises). Oh and one other thing - you get good service here.