Being an 麻辣-obsessed Eastie it was of course a no brainer to try this newly opened hotpot restaurant at bedok point (NOT the same as Bedok mall where HDL is). Taste and presentation both great, and the promotional sets are a pretty good value (pictured set for $69++,feeds 2-3 pax). Decor is very mainland-style luxury (if you have ever lived in China you will know what I mean).
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HOWEVER, service is lacking compared to competitors HDL, beauty in a Pot, hotpot heroes and dare I say even the shi li fang next door? Staff seem to spend a lot of time doing unimportant things like cleaning up when there is no one waiting for tables, instead of topping up soup or clearing used plates from occupied tables. They also took ages to replace the garlic from the sauce bar. So in short, hardware is good but software still lacking.
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Perhaps some teething woes and since they are in my hood I'll give them another try when they are more settled.
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Update : they've recently changed to a buffet format which seems to be working very well for them (and me). Veggies and smaller items are self serve and meat and seafood items are served.

💡 You can still do a la carte but that doesn't make much economical sense for couples or small groups since you can't order a huge variety of dishes.