When I ordered this, I requested for less sweet. And they gave me specially an unsweetened one with syrup on the side so I could modulate the sweetness levels myself. Totally a sucker for such a concept when it comes to my iced teas! Can’t stand it when it’s too sweet, hate it when it is tasteless. While quality of the tea is nothing much to shout about as it was an ordinary cup of milk tea you could find anywhere, the effort of the staff in accommodating my requests and their warmth they’ve extended to us as customers is exactly what it should be about!