I placed an order in advance & they confirmed it. But when I turned up to collect it, I was just as shocked as the waiter to be told that there's no such order.

Appreciate that my order was rushed out immediately, but it really is such a shame that this was executed so poorly.

1-for-1 lunch is a great promo, but I'll certainly think twice about ordering takeaways here. (My dine-in experiences at here so far have been good.)

Also, apparently, Instagram DMs aren't the "proper" way to order. Not exactly sure what that means. After an unnecessary 20-minute wait, I just wanted to get home ASAP for the birthday celebration this order was placed for.