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During a Saturday dinner time, I went to Smoobar and told them that I was going to use the Burpple Beyond app. Their staff mentioned that I could use it on their mains and we proceeded to sit at the outdoor seats although we requested for indoors, as they mentioned that the indoor seats are meant for table for 4 (we only had 2 people).

After we sat down, they immediately ask us to redeem from the app, although we have yet to order our food. I then proceeded to redeem immediately as requested, but they took my phone into the shop as they wanted to register the code and mentioned that it will be quick. I was uncomfortable having my phone taken away from me as there are private and personal information stored in it.

When they return with my phone, they informed me that pancakes and waffles was unavailable, and that I could only order the pizzas and pastas. The only thing I wanted to eat was pancakes and waffles but now I had to settle for pizza and pastas. Why did they only mention this when the deal was redeemed? With little choice since I had already redeemed the deal, I had to settle with the little variety of pizzas and pastas they had.

When I was ready to order, they told me that I had to order through another app called Eatsy, and there will be no service charge. To confirm, I asked them ‘oh, so if I order through Eatsy there will be no service charge? But if I order through you, there will be service charge?’ They then told me that if I order through Eatsy, there will be the service charge of 10%, but if I order through them, there will be DOUBLE service charge.

???????????

In the end, they didn’t charge me double service charge although I did order through them and told them that I was using burpple.
PS: The bakwa carbonara has no bakwa. It is just ham carbonara. Ham and bakwa are 2 different things.
PSS: Had they told me that waffles and pancakes were not available, I would not have sat down.
PSSS: The food and service is actually passable, just that things should not unfold in this manner.

You have been warn. Ask the right questions before you redeem.

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