I really love the pasta here and I’ld give it a 9/10 but my experience has almost always been not 100% positive.

Arrived before 1:47pm, was told the wait would be 45 min. Waited 45 minutes and got my table for one person at 2:32pm. Ordered my food. The pasta came 19 minutes later at 2:51pm. Finished eating and was in the middle of drinking my water when I was asked to leave the restaurant at 3:13pm.

In total, I waited 1 hour and 4 minutes for my lunch which I ate within 22 minutes and was then basically asked to leave 🙃

There was also this Blackhole 5% off the first bill which one of the waitresses asked me to sign up for and gave me the impression I could use it. But the terms and conditions which weren’t stated on the website or on the table was that the 5% wasn’t applicable on orders that were under $20. So even though the 5% discount is quite small, in principle I felt a bit tricked that only when I was paying for my meal that I was told the 5% would not apply.

I feel that restaurants should be more upfront and transparent with their customers on (1) how long they can spend in the restaurant; and (2) the terms and conditions of their discount promotions. While I enjoyed the pasta and clearly waited quite long (1 hour and 4 minutes) for one plate of pasta, as a customer, I felt quite shortchanged and rushed. Really hope they can improve their communications and customer waiting time so that the customer experience won’t be so negative and frustrating.