Worse Cafe/Service In Singapore

I had the worse experience of cake purchasing ever! Ordered a whole cake (indicated for birthday celebration) from here, only to turn up in store to be informed that they ran out of cake cutting knife!? They did not bother checking nor prepacking nor informing us at all! So they expect us to turn up to a party without a knife or somewhere someone brings a knife? MAJOR THUMBS DOWN AND DISGUST! Not like their cake taste nice at all. For the price of $69, any branded cakes such as awfully chocolate, cedele or bakerzin taste so much better. Don't even know why this cafe exists. The whole cake isn't even appealing for Instagram thus the lack of photo. It definitely does not resemble the photo (editing does such wonderful job I guess). Honestly, the first cake I felt my money wasted on.