Shitty Food / Bad Reviews 😠

Made reservations for The Drawing Room, but the staff seemed to have lost our reservation (??) There was no space for our party of 7. Ok never mind. We were offered an alternative, Astor Bar, by another waitress. Turns out the bar is not open yet at 1145 in the morning and we were left outside waiting. Ok never mind. We shifted to Brasserie Les Saveurs instead. Third waitress came to take our order but did not offer us menus. Instead, she rattled off the type of teas/drinks they had. I was flabbergasted. It was an important gathering and we had to keep shifting locations which was not cool. This is St Regis, not Hotel 81 or some boutique hotel undergoing teething problems.

Dine here if you want to have your evening ruined. We had dessert and movie plans but had to cancel because of the slow service. Made reservations via Chope website but the waitress couldn't find it. No issue. There were a few empty tables and we were seated promptly, that's when the nightmare started.
On a weekday night, with empty tables, our food took almost AN HOUR to arrive. I notified the waitress after 30mins of waiting and she said she'll check, but I never heard back. There was no apology, explanation or compensation for the delay. Just two words: "I'll check" and "It's coming".
When the food finally came, the sea bass tasted like it was left outside for a long time. It wasn't warm or hot. The food was very average, like heartland mall restaurant kind of average. Definitely NOT what you'd expect from a 5 star hotel.
The manager came over as we were paying and according to him, it usually takes 25 to 30mins for the food to be served after the starters. Well, we did not order starters. Also, I have never waited more than 20mins for food in a hotel. We ended up going somewhere else for a second dinner because this experience left an unpleasant taste in our mouths.