Do Not Recommend

Do Not Recommend

Featuring Tenkaichi Japanese BBQ Restaurant (Cineleisure)
Catherine Lim
Catherine Lim

Made a reservation via Chope and visited the restaurant on a Sat evening. Had decided on this restaurant as they had a promo on Burpple Beyond. Upon informing that we are going to use Burpple Beyond at the counter, the manager quoted us the price for premium buffet straight (which is more expensive with wagyu beef) which was $170-180. If I had not done some research beforehand and know that there is also a deluxe buffet (which is cheaper with no wagyu beef), I may be ‘forced’ to choose the more expensive option since I wasn’t informed of the cheaper option? Only when clarifying further on their buffet options (deluxe/premium), (the manager seems reluntant to share on the deluxe buffet) did the manager then informed bluntly that the deluxe buffet doesn’t come with wagyu beef. (My Friend and I do not take beef so the premium buffet is not worth it for us too) I thought the food is not bad (my Friend did not like the food here though) and would appreciate if the staff can inform customers of all their available options and not just push the more expensive option in their restaurant. We ended up paying around $90 for 2.

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