Food was not bad, restaurant was casual and easy. We had a problem with one of the female wait staff that night (Xinxuan - whom I shall name Rude Staff) who was condescending and rude. We booked a table for a big gathering, and one of my friends had a voucher for 1 for 1 deal we could use on Burpple for our dinner. At the end of the night, said friend helped another friend (not involved in the Burpple deal) to doggy bag her left overs, and requested to pay the bill over Burpple. Rude Staff made a face and said ‘oh but you can’t dabao food and use 1 for 1 deal’. When I asked to clarify the situation with Rude Staff, her only response was ‘the bill has been settled for’ and pointed to the other end of the table where our other friends had settled the bill, and made no efforts to try to rectify the situation, and in fact was really condescending and rude. Poor customer service, would not ever return again. Management should look into the matter with said staff and correct any poor behaviour so as not to affect future business.
Level 2 Burppler · 1 Reviews