Worst Customer Service

This cafe has one of the worst customer service!!

I've visited this cafe at Bedok Reservoir a few times as it is conveniently located near my work place and home. Food is OK but the service has always been substandard. Employees there don't really give a damn about customer service so don't expect them to smile and greet you warmly. Manager has the "blackest" face. She's like having a bad day every time and will never put on a smile even when eye contact. So, I have known their service has always been poor.

But I am extremely appalled by their service today!! My mother and I arrived on a regular weekday, Wednesday at 12.30pm. There was a long standing queue outside the cafe and the cafe was packed. I looked inside the cafe and saw the service staff noticed me so I proceeded to stand behind the line.

The weather was hot and there are no fans installed outside. The queue was moving very slowly. After waiting for a long hour, it's finally our turn to be seated next. I saw the servers clearing away the table and we were waiting for them to signal us into the cafe. Right at this moment, a group of people queuing behind us waltz into the cafe and got seated at the table that was just cleared. My mother and I were shocked because they came 45 mins after us and how can they just cut our queue??!! I quickly went into the cafe and informed the staff (her name was Amy) that we were supposed to be seated next. To prove myself I even pointed out the couple who was waiting in front of us earlier to Amy, saying we were behind them. Amy then asked the couple if their names were on the waiting list. The couple said no. She looked at me speechless and did not resolve the issue. Left me and my mum hanging. Left the other couple lost for words but they were lucky to be seated.

What was even more frustrating was that, there was a f**king waiting list all along and none of the staff inside actually came out to let us queuing customers know that we can actually write down our names and get called when it's our table is ready??!! All of us could have avoided the heat and went somewhere else first!!

I questioned Amy why we were not informed of the waiting list. She looked at me dumbfounded and awkwardly asked me to join a table that clearly wasn't meant to be shared with. It was a table meant for 4 pax already seated by a family of three. She wants my mum and I to be seated at the corner of the table, not even seated opposite of each other. It clearly was going to be very uncomfortable arrangement for them and the family we were sharing with.

I couldn't believe that besides messing up the waiting list system, she couldn't even resolve the issue by acknowledging her mistake and politely asked those behind me to give up the table for my mother and I since we have been waiting in the line for the last hour.

My mother and I were terribly upset to be put in such awkward and bad situation. We walked away and never going to come back.

To the owner of this cafe, your staff is not well trained, especially Amy. I believe many of us can agree that customer service is extremely important for running a cafe. Of course, I am not expecting to be pampered with a hai di lao sort of service, but at the very least, your customers should be treated fairly, respected and served with a smile. Your staff has failed to deliver even the most basic customer service. You have lost yourself a customer today, I suggest you do something about it asap.

This cafe has one of the worst customer service!!

I've visited this cafe at Bedok Reservoir a few times as it is conveniently located near my work place and home. Food is OK but the service has always been substandard. Employees there don't really give a damn about customer service so don't expect them to smile and greet you warmly. Manager has the "blackest" face. She's like having a bad day every time and will never put on a smile even when eye contact. So, I have known their service has always been poor.

But I am extremely appalled by their service today!! My mother and I arrived on a regular weekday, Wednesday at 12.30pm. There was a long standing queue outside the cafe and the cafe was packed. I looked inside the cafe and saw the service staff noticed me so I proceeded to stand behind the line.

The weather was hot and there are no fans installed outside. The queue was moving very slowly. After waiting for a long hour, it's finally our turn to be seated next. I saw the servers clearing away the table and we were waiting for them to signal us into the cafe. Right at this moment, a group of people queuing behind us waltz into the cafe and got seated at the table that was just cleared. My mother and I were shocked because they came 45 mins after us and how can they just cut our queue??!! I quickly went into the cafe and informed the staff (her name was Amy) that we were supposed to be seated next. To prove myself I even pointed out the couple who was waiting in front of us earlier to Amy, saying we were behind them. Amy then asked the couple if their names were on the waiting list. The couple said no. She looked at me speechless and did not resolve the issue. Left me and my mum hanging. Left the other couple lost for words but they were lucky to be seated.

What was even more frustrating was that, there was a f**king waiting list all along and none of the staff inside actually came out to let us queuing customers know that we can actually write down our names and get called when it's our table is ready??!! All of us could have avoided the heat and went somewhere else first!!

I questioned Amy why we were not informed of the waiting list. She looked at me dumbfounded and awkwardly asked me to join a table that clearly wasn't meant to be shared with. It was a table meant for 4 pax already seated by a family of three. She wants my mum and I to be seated at the corner of the table, not even seated opposite of each other. It clearly was going to be very uncomfortable arrangement for them and the family we were sharing with.

I couldn't believe that besides messing up the waiting list system, she couldn't even resolve the issue by acknowledging her mistake and politely asked those behind me to give up the table for my mother and I since we have been waiting in the line for the last hour.

My mother and I were terribly upset to be put in such awkward and bad situation. We walked away and never going to come back.

To the owner of this cafe, your staff is not well trained, especially Amy. I believe many of us can agree that customer service is extremely important for running a cafe. Of course, I am not expecting to be pampered with a hai di lao sort of service, but at the very least, your customers should be treated fairly, respected and served with a smile. Your staff has failed to deliver even the most basic customer service. You have lost yourself a customer today, I suggest you do something about it asap.