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Featuring Jekyll & Hyde
JM SY
JM SY

upon entering the shop, we have told the waiters that we would like to use the burpple deals and they said okay. They took down our orders and confirmed again that we were using burpple. (did not inform us that we need to order IDENTICAL drinks)

fast forward, when we were about to pay, we saw that they did not cross out the other drinks and then the waiter said we are not allowed to use burpple as we did not order the same drink. the waiter insisted we ordered another same drink so we can get that for free. we weren’t told about the identical drinks rule and the fact that we have told them we were using burpple twice, we do not want to force ourselves to have another drink.

The waiter have no choice and proceeded to get us another rectified bill. we were yet shocked again as they did not write off the one drink, but instead they just charge a 50% off on one drink and we still pay the full price for the second drink. we disputed again and the waiter said this is how their system works. there is nothing they could do or change anything. (literally repeat this is how their system works)

The experience of this was horrid and upsetting. we have claimed many burpple deals and this is by far the worst experience we have ever had. Now, there are many cocktails bar in Singapore, if you want to advertise your drinks in burpple and encourage ppl to return again, then please stick with the burpple rules! if you’re confident that you do not need to advertise, then save us burrple users some troubles too! after all, all the signatures they have ain’t so “signatures” and the prices for cocktails are about the same all around. is it worth it? NO
is it worth the trouble and to endure the dismissive and rude attitude? NO

like one of the user’s comment- even if it’s free, i’ll never patronize this store ever again. I would rather pay full or more expensive price elsewhere with better ambience, better drinks and definitely BETTER SERVICE.

JM SY

Level 3 Burppler · 7 Reviews

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