Food And Customer Service Review

Had a very unpleasant experience with The Living Room located @ Leng Kee CC, despite my prior regular visits.

I was buying lunch for my family on 4th Dec noon time. The buzzer rang and I went to the side counter, saw one plastic of packed food and took it away. When I went out of the cafe, I took a peek and realized it wasn't my order. I quickly went back and returned the food, shocked to receive reprimand from the lady boss and her staffs for taking the wrong order.

It was astonishing! I did notify the lady boss when I was retuning the buzzer and she also acknowledged me taking the packed food from the counter in the first place. Why she did not stop me then. There was also no proper collection system. I was the one who bothered to check the stuff, quickly went back to do the exchange but yet got all the blame / finger-pointing in the end !!!??? And pls note that I was not given any receipt at cashier to check the order # on the spot. This in Chinese saying is 恶人先告状。

ULTIMATE RUDENESS!!! Do we deserve such cocky, arrogant and unreasonable customer service? 😡