Service Needs To Be Improved

Service Needs To Be Improved

Featuring Shin Minori (Katong Square), Al Falah Restaurant (Serangoon Road)
Sudipta Chowdhury
Sudipta Chowdhury

Always prefer this restaurant for Japanese buffet but the service has been getting worse. I think they are severely understaffed. Once you order, it can take up to 1 hour for the food to arrive. This was very disappointing as a date lunch. Mood was spoilt cause of the long wait. Would probably think twice before coming back.
Best dishes are sashimi and grilled lamb chops.

Been only going to this restaurant cause it’s near my place. But after consistent bad service I have restricted my trips to get tea only from there. Today, while getting tea which should be one of the easiest orders to fulfil the person firstly looked super displeased when I asked for it to be served in a cup instead of plastic container and also looked super upset that I wanted a second cup which I had already stated at the start of the order. The service is just getting worse. Hope they improve soon!

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