Dislikes

My first negative review on Burpple. Our group of 4 (the only diners in the restaurant), waited 20 mins for 3 iced and 1 hot drinks. Total of 30 mins for the food to start arriving.

The dishes arrived lukewarm. Steak was not cooked evenly - one side was medium, another side medium rare. Other dishes like chili crab spaghetti and smoked salmon toast tasted okay, nothing to shout about.

The homemade salted caramel latte was lukewarm, tasted nothing of caramel or coffee. When feedback that it was too milky and asked for another shot of expresso to be added, the first response from the staff is that $1 will be charged. No service recovery response at all.

Ok, I paid for the extra shot of expresso but soon realized that there’s no way to save the drink. It was left untouched.

Given that we were the only diners, the slow service and lack of customer service left the group of us to conclude that “we will not return again.”