Customer service bad

Very disappointing experience at Harry’s Sentosa outlet.

We requested for our leftover food to be packed for takeaway, but the manager told us to pack it ourselves, claiming it was due to “food hygiene” reasons. However, I saw other tables having their takeaway packed by staff, so the explanation did not make sense and felt very inconsistent.

If this is truly a hygiene policy, it should apply to every customer equally. If staff can pack food for other tables, I do not understand why we were asked to do it ourselves.

What made it worse was that we were still charged service charge, despite being asked to handle a basic service task ourselves. Service charge should reflect actual service, not selective treatment depending on the table.

This left a very poor impression of the outlet’s service standards and management. For an established brand like Harry’s, this kind of inconsistency is unacceptable. I hope the management looks into how customers are being treated at this outlet.