The service staff are really friendly and attentive. The waitress took the time to explain the different types of soup bases. She even advised us against ordering too much food and she was right because we ate till we were really food and it was lucky we listened to her. Food wise I must admit that the place is pricy but it's a good quality soup which I will be willing to pay for because you do not get such good quality ingredients in a hotpot soup base in other cheaper places. What you get is quality good for health nutritious flavourful soups and the beef cuts and belly cuts were pretty tender. I order the fish maw premium soup and spicy soup base, snowflake beef, pork belly and naibai. Do note that the spicy soup packs quick a spicy punch. They are not kidding.