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Never Going To Come Back

Never Going To Come Back

Featuring The Dark Gallery (Takashimaya), Mookata Traditional Thai BBQ (ORTO)
Jin Tan
Jin Tan

On the menu the coffee and chocolate pairing option was under the platter section. They told us to swipe the deal for platter before telling us that the first choice of platter is not available under Burpple Beyond, forcing us to take 2 platters of ice cream cos the pastry was not good.

How can they not explain the options properly before asking us to swipe the deals. After mentioning to him that he should have explained to customers first prior to asking for burpple deal swiping, he was not apologetic. this is bad customer service.

The Dark Academy gets two unsatisfied customer before even tasting the desserts.

This happened at 4.40pm on 31 Mar’19.

1 Like

Usual price for 1 for the mookata is 27.90++ but when we used the burpple beyond’s 1 for 1 deal, they say cos we use the voucher, the price is 39.90++ instead. Thus for 4 people, we no longer enjoy 1 for 1 deals but instead paid the price of 3 for 4 people. I was very disappointed in this, it is misrepresentation.

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