Good Eats

Good Eats

Featuring Lucca's Trattoria, The Green Ducklings
Nicole C
Nicole C

Credit where it's due, the food in Lucca's is good and we have come a few times because of that.

However, the service experience was terrible and really far outweighed the good taste of the food.

We had called before coming to the restaurant and also clarified with the waitress before ordering how certain Burpple 1-1 discount vouchers were to be used and how the discounts applied. She informed us that the discounts would be applied to the same dishes if ordered together (i.e. if we ordered two meat dishes, they would be 1-1. if we ordered two more pasta dishes that were cheaper, they would be 1-1 between them too).

However, they changed their minds and informed us only when we were paying that they would only discount the cheaper of the two dishes (i.e. We would pay for both meat dishes and the two pastas would be the 1-1 discount). The manager and the staff that were attending to us were very rude and basically said that it was our problem as this was what they had agreed with burpple.

To avoid any further disagreements and make an already distasteful experience worse, even though we objected to it, we paid the higher sum demanded by the staff and manager and left.

I would recommend this place on the basis of the food, but would not recommend it if you have to deal with the same staff and manager that we dealt with. Would give service 0/5 if i could.

1 Like

This was delicious! Generous portion of pork to rice ratio, very sauce drenched rice too.

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