I got a bigger surprise after a successful request for a swap where they strongly pushed for their 𝗣𝗶𝗻𝗮-𝗣𝗶𝗻𝗮 ($27). Let's forget the fact that it's a Hawaiian Pizza, I'm not a purist — the underlying problem here was much worse, it was with the lifeblood of pizza, the dough. When it's this flat, dense, and tediously chewy, it probably has about as many redeeming qualities as a Hawaiian Pizza bun from any random neighbourhood bakery. Simply a disaster class and I've got photographic evidence of how abysmal the dough is too.

I was informed by the front of house that the kitchen acknowledged both issues but the cooks' best measured response was "we don't know why it's like that either." That's without so much as taking a peek at the crust for themselves or to ask and understand more. I'd also been told by friends I was a victim of inconsistency, a recurring issue here. Alas, this level of outrageously undisciplined quality control is plain unacceptable for a place charging $30 a pop for pizza. It's not easy to draw out my inner Karen but the combination of atrocious dough and insipid hospitality left a horrid taste in my mouth.

IG: @indulgentism
Read more at https://www.indulgentism.com/food-reviews/santis-pizza/