Was so so so disappointed when I received my ice cream- where is the swirl? Pretty sure the staff also realised it cos she kept looking into the cup and her colleague as if asking for help. My friend's taro soft serve got the nice swirl and pearls sitting nicely around it, so maybe it's the staff's skill? Ice cream was consistently icy, but on the bright side it had strong tea flavour with fragrant and soft boba. My friend's matcha cheezo was diluted with barely any matcha taste (she said it was much better the last time she had it). Caught them on a bad day? Not sure, but won't return anytime soon.